August 29, 2017 at 10:57 am #7743
IE3, a publication of the Air Conditioning Contractors of America (ACCA), has published an article on the approaches some US HVACR companies take on training their employees.
The article emphasises that HVACR training can take many shapes and sizes and that some contractors “may concentrate primarily on how-to courses offered by equipment manufacturers, while others prefer to teach their technicians the ABCs of the trades in-house.”
One of the examples the article provided was Isaac Heating & Air Conditioning, a New York-based business who created their own nationally certified contractor program, Isaac University, over a decade ago.
Isaac’s program consists of a 15-week syllabus on a variety of topics, including but not limited to: basic electricity, trade maths, gas heat systems, and air conditioning. The classes run for two hours, one day a week, with the option of block training for employees who work in branches further than 1.5 hours away. The classes are combination of theoretical lectures and practical lessons in a laboratory.
Another example the article provided was Schaafsma Heating & Cooling Company, a Michigan-based company who provide a combination of in-house training via ACCA videos and manuals, training with the National Comfort Institute, and organising people from outside organisations to provide company-wide training. The company also provides the opportunity for their technicians to train in customer service, as well as their technical skills.
Another example the article provided was MSI Mechanical, a New Hampshire-based business, who believe that the secret to training employees is listening to the customers, as they know what equipment they want in their facilities. Tying in with this philosophy, MSI Mechanical’s training budget varies according to client demand, and they generally send their employees off to classes–both local and interstate. Similarly to the Schaafsma Heating & Cooling Company, they also provide the opportunity to train in customer service.
IE3’s article can be read in full here.
What are your preferences for training your technicians? Do you prefer in-house training or external classes or both? Feel free to login and comment below.
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